Last updated: September 2026
Here you will find information on delivery times, shipping costs, delivery countries and collection from our loft. This information supplements our general terms and conditions; the details in your quote and in the order confirmation are always decisive for your order.
1. Delivery time
Custom sails and covers are made individually for you. The delivery time depends on the type of sail, the cloth, the equipment and our workload and is stated in your quote as a period in weeks. It starts when the agreed down payment has been received and all details required for production have been clarified (measurements, cloth, equipment, sail number). As soon as your sail is ready, we will inform you by e-mail.
Demand is particularly high in the season from February to June. If you want your sail on board for the start of the season, it is best to ask in autumn or winter. Special equipment and cloths that we do not keep in stock can extend the delivery time; we take this into account in the quote.
Stock items and accessories are dispatched within 3 to 5 working days of conclusion of the contract, or after receipt of payment in the case of bank transfer. For repairs and services we state the expected processing time in the cost estimate.
If the end of a delivery period falls on a Saturday, Sunday or public holiday, it ends on the next working day. If we cannot meet a deadline for reasons beyond our control, we will inform you immediately and give you the new date (see section 7 of our terms and conditions).
2. Shipping and shipping costs
We ship with parcel services; larger sails and covers go by freight forwarder. Shipping and packaging costs depend on the size, weight and destination country of the consignment. They are shown separately in your quote and on the order page before acceptance, so that you know the total price before the contract is concluded. All prices include statutory VAT.
If you are a consumer, we bear the transport risk: the risk only passes to you when the goods are handed over to you or to a person designated by you. We deliver to the delivery address you provide; delivery to parcel lockers is generally not possible because of the parcel size.
3. Delivery countries
We deliver to Germany, Austria, Belgium, Denmark, France, Luxembourg, the Netherlands, Poland, Sweden and Switzerland. Deliveries to other countries are possible on request; please contact us.
For deliveries to countries outside the European Union (e.g. Switzerland), customs duties, import VAT and the carrier’s fees may also apply. These are not charged by us and must be borne by you; they are usually invoiced to you by the carrier on delivery.
4. Collection from the loft
You are welcome to collect your sail free of charge from our loft:
Beilken Sails
Dampfschiffsweg 11
21079 Hamburg, Germany
Phone +49 421 6753120
We will notify you as soon as your sail is ready for collection and are happy to arrange an appointment at which we show you the sail and answer questions about handling and care. Please collect the goods within four weeks of this notification; after that we may ship them at your expense or charge a storage fee (section 7 (6) of our terms and conditions).
5. Transport damage
If goods are delivered with obvious transport damage, please report this to the carrier as soon as possible and contact us as quickly as you can (info@beilken.de, +49 421 6753120). Failing to make a complaint or to contact us has no consequences whatsoever for your statutory rights and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurer.
6. Delivering sails for repair
You can hand in sails for repair or service at the loft during business hours or send them to the address above. Please enclose a note with your name, telephone number, e-mail address and a short description of the issue, or register the repair in advance using our repair form. Please deliver sails dry and, if possible, cleaned. Delivery and return are at your expense unless otherwise agreed; on request we will organise the transport.
